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Frequently Asked Questions About Expanded Medical Decision Support

Get answers to frequently asked questions about Consumer's Medical Resource and how the expanded medical decision support program works.

  What is Consumer's Medical Resource?
  What is the CMR incentive program?
  Who is eligible for the CMR incentive program?
  Why are only these eight procedures included in the CMR incentive plan?
  Does it matter what treatment option I pick?
  Will the CMR incentive program ever be expanded to other diagnoses/procedures?
  What services are available through HealthResource?
Q: What is Consumer's Medical Resource? Return to top

A: Consumer's Medical Resource (CMR) is a firm based in Pembroke, Massachusetts, that introduced the concept of Medical Decision Support TM to help companies and their employees become active, informed consumers of health care to improve the quality of care they receive. As part of the service it provides to Honeywell and other companies, such as AT&T, Burger King, Eastman Chemical and Deutsche Bank, CMR connects people with critical conditions to reliable, personalized information about treatment options, outcomes and risks. This information is prepared by practicing physicians who teach at one of America's top five medical schools. CMR connects participants to the most respected experts in the medical profession, who have access to the best up-to-date information on their diagnosis.

CMR's services are available to Honeywell employees and their family members who have been diagnosed with one of 58 serious diseases or conditions, regardless of whether they are covered under a Honeywell health plan. This service promotes "shared decision making" with participants' doctors and providers. A dedicated physician-led team works with each employee or family member to provide them with personalized, in-depth information about their condition, including overviews on diagnosis, treatment options and effectiveness, side effects and risks, and customized questions to ask their doctors. The CMR team will continue to work with the participant through their health care decisions. Honeywell's partnership with CMR's Medical Decision Support has been cited in The New York Times, BusinessWeek, USA Today , and most recently in a CNBC symposium discussing America's health care crisis.

Q: What is the CMR incentive program? Return to top

A: Honeywell is expanding CMR's program to provide medical decision support for eight procedures (shown on the left) that have been found to have more than one effective treatment option, yet patients are often presented with only one choice. We want to do whatever we can to make sure you know all your treatment options and your personal values and preferences are considered. In the end, the choice is yours to make - Honeywell just wants to help you make an informed choice. Employees who qualify for the program and follow the required steps will have $500 credited in a tax-free health-reimbursement account that they can use to pay for future, eligible health care expenses that are not covered through their health insurance plan. Money in an HRA account will automatically roll over into future years until it is spent.

Q: Who is eligible for the CMR incentive program? Return to top

A: U.S. employees and their family members are eligible regardless of whether they are covered under a Honeywell health insurance plan. However, an individual must have a physician-confirmed diagnosis and a recommendation for one of eight procedures (shown at left).

Q: Why are only these eight procedures included in the CMR incentive plan? Return to top

A: We have targeted these eight procedures (shown at left) because they have significant treatment variation associated with them. Each of these eight procedures have more than one effective treatment option available, and yet research has found that while 70 percent of all conditions have more than one effective treatment option, patients are often only presented with one option by their doctor.* For example, when patients considering back surgery were fully informed about their options, 35 percent chose an alternate treatment.** Reducing variability will, over time, lead to more appropriate care being delivered.
* Source: New England Journal of Medicine, 2003
** Source: 2002 Dartmouth With Health Dialog Inc.

Q: Does it matter what treatment option I pick? Return to top

A: It doesn't matter what treatment you ultimately decide upon - Honeywell just wants you to make an informed choice. You will receive the incentive regardless of what treatment you choose. The incentive is to reinforce the importance of making informed decisions about your care, not for the choice itself. The physician-led decision support team will help participants:

  • Understand the diagnosis,
  • Learn about all effective treatment options, and
  • Understand the benefits and risks of each treatment option.
Q: Will the CMR incentive program ever be expanded to other
diagnoses/procedures?
Return to top

A: As we assess the program, it is possible that the list of covered procedures will be expanded in the future. We elected to target these eight procedures first because of the significant treatment variation associated with each.

Q: What services are available through HealthResource? Return to top

A: Whether you want information on how to get healthy, stay healthy or have a more serious illness and need to make a decision about your treatment, HealthResource is available to support you and your family with all your health and wellness needs.

HealthResource gives you access to sources for best-practice medicine, including the Mayo Clinic and CMR , as well as HealthGrades' Hospital Quality Guide that provides information about quality and safety ratings of hospitals in your area. HealthResource and CMR do not provide a diagnosis or a second opinion. They provide the most up-to-date health information so that you can better partner with your doctor. It's a win-win for both you and Honeywell - better outcomes for you, and lower costs for you and Honeywell.

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